FAQ

Frequently Asked Questions

How does Trovemat Kiosk work?

Trovemat software operates according to the following steps:

  • Accepting Cash 

  • Determine wallet address, where to transfer cryptocurrency:

    • Scan existing wallet address QR-code (mobile phone, paper wallet, etc)
    • Enter existing wallet address using on-screen keyboard
    • Create new paper-wallet (if available) directly on kiosk, if the user doesn't have any wallet yet
  • Print receipt to client (including paper-wallet, if it was created)

Watch video, showing Trovemat software example: https://youtu.be/6f3cR620obs

Technical information can be found at: https://trovemat.com

Can you please describe client journey of the Trovemat? How clients can buy cryptocurrency in Trovemat Kiosk?

Here are process of byuing cryptocurrency in Trovemat Kiosk step-by-step:

  1. Client insert cash into Kiosk (like in any other vending machines)
  2. Client scans address of the recepient wallet (his wallet, or any other person), or enter wallet address using on-screen keyboard, or creates new paper-wallet by pressing corresponding button.
  3. Client enter phone number for KYC procedure (code verification by SMS)
  4. Trovemat software performs query to api.jetcrypto.com for SMS verification code (using phone number, provided by the client at previous step)
  5. Client enters verification code, received by SMS
  6. Trovemat software performs query to cryptocurrency exchange in order to transfer cryptocurrency from owner's wallet to client wallet
  7. Cryptocurrency exchange performs withdrawal operation
  8. Trovemat software prints receipt for the client with payment details (transferred amount, wallet, etc)
  9. Client receives SMS with transactionId (if available) of the performed operation, which can be checked in the corresponding blockchain

Can you describe the main flow-chart for a Trovemat? How can you describe the flow of the money?

  1. Trovemat owner deposit his account on any of the supported cryptocurrency exchanges (it doesn't matter in which currency - crypto or fiat)
  2. In owner's account on the cryptocurrency exchange owner must generate keys for accessing exchange API (for performing withdrawal operations)
  3. Trovemat owner saves API keys in Trovemat software
  4. Client inserts cash into Trovemat Kiosk
  5. After KYC procedure and determining destination wallet address, Trovemat software sends a withdrawal command to cryptocurrency exchange, using destination wallet address.
  6. Cryptocurrency exchange performs withdrawal command to destination wallet address
  7. Trovemat owner performs money collection procedure from Kiosk when cashbox is filled up with fiat money

Which cryptocurrency exchanges are supported by Trovemat?

The list of supported cryptocurrency exchanges (for cash-in only functionality):

The list of supported cryptocurrency exchanges (for cash-out and cash-in functionality):

This list is a subject to change without notice. For exchange support pricing please contact our Sales department.

Which cryptocurrency can I buy? Where the conversion rate is calculating?

You can buy any cryptocurrency, available for withdrawal from supported cryptocurrency exchange. Conversion rates can be configured by Trovemat owner, as well as conversion rates sources. Source for rates displayed on the main screen of Trovemat can be selected from supported exchange, or from aggregator such as coinmarketcap.com (or any other supported by Trovemat).

Which fiat currency accepted by Trovemat?

Here is a list of all accepted currencies:

  1. Albanian lek - ALL
  2. Algerian Dinar - DZD
  3. Angolan kwanza - AOA
  4. Argentine peso - ARS
  5. Armenian dram - AMD
  6. Australian dollar - AUD
  7. Azerbaijani manat - AZN
  8. Bahraini dinar - BHD
  9. Bangladeshi taka - BDT
  10. Belarusian ruble - BYR, BYN
  11. Boliviano - BOB
  12. Bosnia and Herzegovina convertible mark - BAM
  13. Botswana pula - BWP
  14. Brazilian real - BRL
  15. Bulgarian lev - BGL, BGN
  16. Canadian dollar - CAD
  17. Cayman Islands dollar - KYD
  18. CFA franc BEAC - XAF
  19. CFP franc (franc Pacifique) - XPF
  20. Chilean peso - CLP
  21. Renminbi (Chinese) yuan - RMB, CNY
  22. Colombian peso - COP
  23. Costa Rican colon - CRC
  24. Croatian kuna - HRK
  25. Czech koruna - CZK
  26. Danish krone - DKK
  27. Dominican peso - DOP
  28. East Caribbean dollar - XCD
  29. Egyptian pound - EGP
  30. Pound sterling - GBP
  31. Estonian kroon - EEK
  32. Euro - EUR
  33. Georgian lari - GEL
  34. Ghanaian cedi - GHS
  35. Gibraltar pound - GIP
  36. Guatemalan quetzal - GTQ
  37. Honduran lempira - HNL
  38. Hong Kong dollar - HKD
  39. Hungarian forint - HUF
  40. Icelandic króna - ISK
  41. Indonesian rupiah - IDR
  42. Israeli new shekel - ILS
  43. Jamaican dollar - JMD
  44. Japanese yen - JPY
  45. Jordanian dinar - JOD
  46. Kazakhstani tenge - KZT
  47. Kenyan shilling - KES
  48. South Korean won - KRW
  49. Kuwaiti dinar - KWD
  50. Kyrgyzstani som - KGS
  51. Lebanese pound - LBP
  52. Lesotho loti - LSL
  53. Macanese pataca - MOP
  54. Macedonian denar - MKD
  55. Malagasy ariary - MGA
  56. Malawian kwacha - MWK
  57. Malaysian ringgit - MYR
  58. Mauritian rupee - MUR
  59. Mexican peso - MXP, MXN
  60. Moldovan leu - MDL
  61. Mongolian tögrög - MNT
  62. Moroccan dirham - MAD
  63. Mozambican metical - MZN
  64. Namibian dollar - NAD
  65. New Zealand dollar - NZD
  66. Nicaraguan córdoba - NIO
  67. Nigerian naira - NGN
  68. Norwegian krone - NOK
  69. Omani rial - OMR
  70. Paraguayan guaraní - PYG
  71. Peruvian Sol - PEN
  72. Philippine piso - PHP
  73. Polish złoty - PLZ, PLN
  74. Qatari riyal - QAR
  75. Romanian leu - ROL, RON
  76. Russian ruble - RUR, RUB
  77. Rwandan franc - RWF
  78. Saudi riyal - SAR
  79. Serbian dinar - RSD
  80. Seychelles rupee - SCR
  81. Singapore dollar - SGD
  82. South African rand - ZAR
  83. Sri Lankan rupee - LKR
  84. Sudanese pound - SDG
  85. Surinamese dollar - SRD
  86. Swazi lilangeni - SZL
  87. Swedish krona/kronor - SEK
  88. Swiss franc - CHF
  89. New Taiwan dollar - TWD
  90. Tajikistani somoni - TJS
  91. Tanzanian shilling - TZS
  92. Thai baht - THB
  93. Trinidad and Tobago dollar - TTD
  94. Tunisian dinar - TND
  95. Turkish lira - TRL, TRY
  96. Turkmenistan manat - TMT
  97. Ugandan shilling - UGX
  98. Ukrainian hryvnia - UAH
  99. United Arab Emirates dirham - AED
  100. United States dollar - USD
  101. Uruguayan peso - UYU
  102. Uzbekistan som - UZS
  103. Venezuelan bolívar - VEB, VEF
  104. Vietnamese đồng - VND
  105. CFA franc BCEAO - XOF
  106. Yemeni rial - YER
  107. Zambian kwacha - ZMW, ZMK

Which wallets can Trovemat user top-up?

Trovemat client can use any valid wallet address for any cryptocurrency, supported by Trovemat software. If a user doesn't have an address yet, Trovemat can generate paper wallet and print it on a receipt paper (this feature may not work on selected coins).

Which experience Trovemat owner (or his employee) must have in order to maintain and support kiosk? Do I need to complete some courses for that?

Almost all configuration and support for the software can be done through a chat-bot client (changing configuration files, viewing log files, updating software). Maintainer should understand the principles of modifying XML-files, and must be prepared to communicate with Trovemat software using any software, supporting TOX protocol.

What about power consumption of Trovemat?

Power consumption of the Kiosk: 200 Watts – 500 Watts, depending of the kiosk current state. For example: in-service mode (main screen displayed) - 200 Watts, all devices working (receipt printer, display, cash identification module) - 500 Watts.

How can I pay for Trovemat?

After you place your order on our web-site, we will contact with you about payment details. We require 100% payment of the order before order will be processed.

Shipping and handling

We deliver Kiosks all over the world, delivery dates to your country depends on the presence of the Kiosks on the nearest warehouse. We can use any company by your choice to arrange the delivery. Delivery cost will be included in the invoice.

What about warranty period and software updates?

Default warranty period is 6 month after purchase. Warranty period is expandable up to 2 years. Software updates are free during warranty period. After expiration warranty period can be extended, details available upon request on sales@trovemat.com

Does your software support backup funding source?

Trovemat software can be configured to setup a backup funding source in case primary funding source is unavailable.

Is it possbile to install Trovemat software on some other Bitcoin ATM?

In one word - maybe. Depends on your hardware. Supported architectures: ARM and x86 (PC-compatible). Please contact our support for pre-sale consultation: support@trovemat.com

How long does it take to make Trovemat running?

Trovemat configuration and installation (mounting) requires about one day. In 99% cases it works out-of-the-box. However you may experience some problems launching if you have unstable internet connection or some sort of blocking firewall.

What do I need to have in order to make Trovemat running?

Prerequisites are (kinda check list):

  1. Active unlimited 4G mobile internet connection SIM card (regular size) or unmetered Ethernet/WiFi
  2. Account with balance and enabled API Key on any of supported exchanges with ability to withdraw (needed to send a user purchased crypto) and trade (needed to convert from funding source to a user purchased crypto). Note: in most cases you need to be a verified user of exchange.
  3. A place for Trovemat installation of 1sqm size, able to accommodate Trovemat's weight (85 kg at minimum) with power outlet 110V or 220V.
  4. Installed TOX client (Antox for Android, Antidote for iOS, qTox for desktop/laptop)
  5. A passion for cryptocurrencies (its a joke, you may be quite practical about it)

What are the first steps I need to make after Trovemat has been delivered to me?

Launching Trovemat is easy. We think launching it is as easy as launching some WiFi router.

Please refer to Quick Launch guide for more info.

    How can I test if Trovemat works?

    "Have you tried turning off and on again?"

    Besides it is turned off, the screen should show you a menu of cryptocurrencies available on this Trovemat.
    If you see nothing, please refer to Troubleshooting Guide.

    Default state of Trovemat is (duh :) accepting money.
    So first try to insert money into bill acceptor. The bill acceptor should "eat" it. Otherwise? Bad note, wrong currency. Or contact support.

    Now, if your bill acceptor is "not hungry" anymore and accepted your bill, please try to buy any crypto. The trick is - inserted amount should be sufficient to pay network fee, plus your commission and exceed minimal withdrawal limit of your active exchange. You will see "Next" button if everything is OK. Otherwise, continue to insert notes until you see "Next" :)

    Now that you have proved yourself a wealthy user buying enough crypto the Trovemat will ask you for your destination address. The best choice is to give Trovemat address you control, so you can send crypto back to exchange. Also you can ask Trovemat to generate address for you and send there your crypto... this option has single drawback - you need to have a wallet software for this crypto to import printed private key for that crypto... The thing is - not every cryptocurrency have its wallet publicly and easily available, so you may stuck into very entertaining crypto-quest of "Importing a private key into a wallet that doesn't exist". Many-many crypto wallet softwares have Private Key Import, but we recommend checking it first.

    My Trovemat is full of cash, how can I collect it?

     We are receiving so many support requests like this so we've decided to make some educational video. Check this out:

    https://www.youtube.com/watch?v=ZBHcz034OJk

    Can I disable SMS verification, because it is not required where I operate?

    Sure, it can be disabled. Please refer to Owners Manual.

    Can I make a blacklist, so certain people won't be able to buy crypto from me?

    Yes, you can do that if you use SMS verification. Please refer to Owners Manual.

    Can I make a whitelist, so certain people will pay only network fee while other will pay network fee and operation fee?

    Yes, you can if you use SMS verification. It works as reverse feature of blacklist. Please refer to Owners Manual.